A woman saw an advertisement on Instagram for a free cosmetic service and decided to visit the clinic. During the procedure, the cosmetologist convinced her to purchase a skincare set for 200,000 tenge and pressured her into several additional paid procedures totaling another 200,000 tenge.
Realizing she had fallen into a trap, the consumer contacted the Department of Trade and Consumer Protection. The department specialists explained her rights as outlined in Article 35 of the Republic of Kazakhstan Law "On Consumer Rights Protection," and assisted her in drafting a pre-trial complaint.
As a result of the intervention by the Department of Trade and Consumer Protection, the clinic refunded the consumer 400,000 tenge for the substandard services and the unnecessary cosmetics and procedures.
The Department of Trade and Consumer Protection for the Pavlodar region reminds consumers: you have the right to make free choices and should not be subjected to pressure to purchase unnecessary goods or services.
If your rights are violated:
- Submit a complaint to the seller (service provider).
- If the complaint is not resolved, contact the Department of Trade and Consumer Protection.
- You can submit an inquiry through the E-otinish system or by calling the DTZPP hotline for the Pavlodar region at 8 (7182) 551070.
Stay vigilant and do not fall for the tricks of unscrupulous sellers!